Frequently Asked Questions


UPCA was founded in 2003 to offer the highest level of professional membership, training, advice, and networking to professional cleaners, and owners and managers of professional cleaning companies.

UPCA is one of the most comprehensive professional cleaning organizations available. Through our member driven Forum, we offer professional advice on cleaning, customer service, marketing, employee management, time and schedule management and a variety of other topics.

UPCA was formed out of the need to increase professionalism and provide more options to professional cleaners worldwide to share thoughts, ideas, and success stories. UPCA strives to serve its members in a timely, friendly and professional manner.

UPCA is a membership organization for cleaning professionals driven by professionals in the residential home cleaning industry, commercial cleaning industry, and the carpet cleaning industry. In achieving this level of professionalism, we are guided by a solid foundation of principles and values that are inherent in everything we do.

The price for joining the UPCA is only $19.95 per month. 

 Additional Categories ( Residential, Commercial, Carpet Cleaning or Professional Organizing ) - $4.95 each   FREE!

Once you sign up, you will have a three day trial period.  After the trial period, you will be billed automatically on a monthly basis.  You may cancel at anytime.

We gladly accept all major credit cards and PayPal payments.  A PayPal account is not required.  During the check-out, you may use any major credit or debit card to pay for your subscription without establishing a PayPal account.  

PayPal is on the safest and fastest ways to send and receive money.  PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know. If you do not currently have a PayPal account, Click the banner below to get one. 

  Sign up for PayPal and start accepting credit card payments instantly.

We gladly accept all major credit cards and PayPal payments. 

While we have chosen PayPal as our payment gateway, a PayPal account is not required.  During the check-out, you may use any major credit or debit card to pay for your subscription without establishing a PayPal account.  

PayPal is one of the safest, most widely accepted ways to pay for your purchases on the Internet. It lets you use funds from either your bank account or credit card; and you can use it with confidence: Your transactions are protected by PayPal's sophisticated fraud prevention system.

You can send us an email using our Contact Us Page.

Once you register your company, your listing will be online immediately where potential customers can search for your company by Zip Code or Area Code.  You will be able to login using your username/email address and password, and have immediate access to the  "Members' Area".

Absolutely!  There is a three day trial period for membership in the UPCA. If you are unhappy with your membership, simply cancel your subscription within the first 3 days. If after payment, you are not fully satisfied with the membership for any reason, we will refund your last monthly payment and promptly cancel your account to avoid further billing. 

Absolutely!  That's why we are here. Feel free to use anything on our website in your business. Most of the information was gathered from public sources. Some of the content is copyrighted and requires that you note the source of the content. If you have any questions about specific content, feel free to contact us.

Yes, in the event your business information changes or you need to update your listing, you can log in to your "Members' Area" by Clicking Here and edit or update your account information.

Membership can be cancelled at anytime. You may cancel your membership in two ways.

  1. You can cancel your subscription in PayPal by following the steps below. A subscription can be cancelled up until the day of the next scheduled payment.
    1. Login to your PayPal Account.
    2. Click the My Account tab.
    3. Click the History tab.
    4. Click the Details of the subscription in question.
    5. Click Cancel Subscription.
    6. You have successfully cancelled the subscriber's subscription.
  2. Or you can contact us using our Contact Page. Please specify that you wish to cancel your membership and include the email address and company name registered on the account. Once the membership is cancelled, your directory listing will be removed.

Yes, picture files of the logos are available by Clicking Here.

Your username is the email address that you registered with.  You can retrieve your password by clicking on the LOGIN Page and clicking the Forgot Password link.

Your username and password will be immediately sent to the email address we have on file.  If you cannot remember your email address that you used to register your company or it has changed, please contact us using our Contact Us Page and we will be able to further assist you.

Once you login at, you will see a link to the Pro-Bid system on the member page.  This will point you to the Pro-Bid system.  We recommend you fill in the information in the Pro-Bid forms that you have readily available and generate the bid, then go back and edit it as necessary. 

The link to Pro-Bid on the home page is for information and demonstration purposes only.  It is not a link to that actual Pro-Bid system. 

Since PRO-BID uses cookies, we also recommend that you clear your cache of any cookies if you experience any problems.  To do this, follow these steps:

1. Exit Internet Explorer 7, and then exit any instances of Windows Explorer.
2. Click Start, click Run, type inetcpl.cpl, and then press ENTER.
3. On the General tab, click Delete under Browsing History in the Internet Properties dialog box.
4. In the Delete Browsing History dialog box, click Delete Cookies.
5. In the Delete Cookies dialog box, click Yes.

Our originally designed bid generation system, PRO-BID, will easily generate a professional looking bid that you can customize, edit and print. You will receive free access to PRO-BID, as well as our original Residential Cleaning Calculator and our Commercial Cleaning Calculator.